9wickets Privacy Policy — Your Data is Safe With Us
This page was last updated in 2025. Please read our privacy policy carefully before using the platform.
What data we collect and why
1. Purpose of Data Collection
When you register on the 9wickets platform, we collect your name, email address, phone number, and date of birth. This information is used solely for the purpose of managing your account and providing services. We never sell or rent your personal information to third parties. We apply the highest security technology at every stage of data collection. Complying with Bangladesh's prevailing data protection regulations is our core commitment.
2. How We Use Your Data
We use the information you provide to verify your transactions and ensure account security. Data is analyzed to improve platform services and enhance the user experience. If any suspicious activity is detected, your information may be used to take protective measures. Your email or phone number may be used to send promotional messages or important updates — however, you may request to stop receiving these messages at any time. If required by legal obligations, certain information may be shared with the relevant authorities.
3. Cookies & Tracking Technologies
Our platform uses cookies to maintain site functionality and improve the user experience. Cookies are small data files stored in your browser that help remember your preferences and login sessions. You can control or delete cookies at any time through your browser settings, though this may limit certain features of the site. We do not share personally identifiable cookie data with advertisers or third-party analytics services. For mobile app users, device identification information is protected in the same manner.
4. Technical Data Security Measures
We use industry-standard encryption technology to keep your personal and financial data secure. All data transmissions are conducted through secure connections to prevent third-party access. Our servers undergo regular security audits and protective measures against suspicious access remain active at all times. Should a data breach occur, we commit to notifying affected users as quickly as possible. Your password is always stored in hashed format — no staff member or system can view your password directly.
5. Your Rights & Controls
You may request to view or update your stored personal information at any time. If you submit a request to delete your account, we will arrange to remove your data within the applicable legal timeframe. To opt out of marketing communications, please contact our support team. If you believe your information is being misused, file a complaint through our support channel — we will review it with the utmost seriousness. To learn more about data protection, visit our FAQ Page here.
Key commitments at a glance
Data is never sold
Your personal information is never sold or rented to any third party. Limited data may be shared with partners strictly necessary for service delivery, and in such cases a confidentiality agreement is mandatory.
Protected with Encryption
All financial and personal data is protected with industry-standard encryption technology. Your transactions and login credentials are always transmitted through secure connections so that no unauthorized party can access them.
Full control over your own data
You may request to view, modify, or delete your account information at any time. We believe every user should have full control over their own data.
Marketing Communication Consent
We only send promotional messages with your consent. You may opt out at any time and we will action your request as quickly as possible. We respect your preferences.