9wickets Responsible Gaming — A Commitment to Safe & Controlled Play
We believe that alongside providing an enjoyable gaming experience, it is our responsibility to ensure the mental and financial well-being of every player. This page applies to all users in Bangladesh.
Core Principles of Mindful & Responsible Gaming
View gaming as entertainment
Online gaming is a form of entertainment — it is not a reliable source of income. When playing at 9wickets, always keep in mind that both winning and losing are a natural part of the experience. Only bet what you can afford to lose, and never chase losses by placing larger bets. Before each gaming session, ask yourself whether you are playing for fun. Whenever gaming starts to feel like stress or anxiety rather than enjoyment, it is wise to take a break.
Setting a Personal Budget & Time Limits
Set a fixed budget before you start gaming and never spend beyond that limit. Setting daily, weekly, or monthly deposit limits helps you stay in control of your finances. Avoid playing for long stretches at a time — take regular breaks and try not to spend more than a set amount of time gaming each day. The best habit is to game during your leisure time after fulfilling family and social responsibilities. If your gaming habits start to have a negative impact on your family or work, it is important to take action quickly.
Self-Exclusion & Account Limit Features
At 9wickets, we offer a self-exclusion feature to help users take control of their gaming. You can request to temporarily suspend your account for a specified period. Contact our support team to set deposit limits, betting limits, or session time limits. Using these features is not a sign of weakness — it is the mark of a mature and self-aware player. We will process your request promptly and confidentially.
Keep Minors Away from Gaming
No person under the age of eighteen may register or engage in gaming on the 9wickets platform. Always use a strong password and make it a habit to log out so that younger members of your household cannot access your account. Using parental control software on your devices adds an extra layer of protection for children. If we identify an account belonging to a minor, we will close it immediately and arrange to return any associated deposits. Ensuring children's online safety is a shared responsibility — for every parent and for all of us.
Warning Signs of Problematic Gaming & Support
Watch Out for These Signs
- Repeatedly returning to play in order to recover lost money
- Being unable to stop gaming or finding it difficult to take a break
- Hiding gaming activity from family or friends
- Work or studies being negatively affected by gaming
- Borrowing money or dipping into savings for gaming
It's Never Too Late to Seek Help
If you notice any of the above signs in yourself or someone you know, take action quickly. Our support team is ready to help you confidentially. Contact support to activate self-exclusion or to have your account suspended.
If needed, seek advice from a professional mental health provider — it takes courage to do so. Remember, asking for help is the first step back on the right path.
Self-Exclusion
Suspend your account for a set period — options range from 30 days to permanent suspension.
Deposit Limit
Set a maximum daily or weekly deposit amount to prevent overspending.
Support Contact
Our 24/7 support team is here for you. Feel free to reach out with any issues.
Play Mindfully, Stay Happy
9wickets always places your well-being and safety above all else. To learn more about responsible gaming, visit our FAQ page or contact support directly. Remember — gaming is for entertainment only, and keeping it within limits is what makes it most enjoyable.